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HEALTHCARE SECTOR

LEVEL 2-5 Apprenticeships Available

ABOUT

Healthcare is a customer service industry. Companies live or die based on the quality of care provided and the daily interactions between staff and patients. Some employees will interact with patients directly while others work in supporting roles (behind the scenes), but everyone should approach his or her job with a customer-service mindset.

The key to providing a good customer service experience is to provide the healthcare staff with the right set of skills and training to be able to deliver great service.

From administrators to customer service staff, supervisors and managers, NWEAT can deliver tailored training to map directly to your job roles.

JOB ROLES

  • Business Administrator

  • Customer Service Assistant

  • Customer Service Advisor

  • Customer Service Representative

  • Customer Support/Operations Associate

  • Supervisor

  • Team Leader

  • Project Officer

  • Shift Supervisor

  • Shift Manager

  • Business Coach

  • Career Coach

  • Coaching Practitioner

  • Coaching Professional

  • Leadership Coach

  • Performance Coach

  • Systemic Coach

  • Team Coach

  • Wellbeing Coach

  • Operations Manager

  • Regional Manager

  • Divisional Manager

  • Department Manager

duration

NWEAT'S apprenticeships take between 12 and 36 months depending on the apprenticeship standard, the apprentices existing knowledge and the needs of the business.

12 - 36

months

entry requirements

Entry requirements for our apprenticeships are determined in conjunction with the employer and based on our Trade Skills Assessment. The apprentice must also be capable of achieving Maths and English prior to taking End-Point Assessment.