Managing teams and projects in line with a private, public or voluntary organisation's operational or departmental strategy.

This qualification is ideal for those who manage the operation of their department, individuals will be expected to understand how to manage the performance of their team members and how to enhance team performance while supporting business objectives.

Details of Standard

An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner.

Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.


Roles may include:


  • Operations Manager

  • Regional Manager

  • Divisional Manager

  • Department Manager and Specialist Managers.


The apprenticeship will take a minimum of 30 months to complete.


Entry Requirements

The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher.


Link to Professional Registration

On completion, apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership & Management, and those with 3 years’ of management experience can apply for Chartered Manager status through the CMI.


Level 5.


The apprenticeship should be reviewed after a maximum of 3 years.


If you're interested in signing your employees up to this apprenticeship, please get in touch with a member of the team today. Please provide the course name in your message and what it is that we can help you with, we will respond promptly. 


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